1. Delivery Policy:

1.1 The description of the activity, how the service will be delivered, and the delivery timeframe for consulting and services will be agreed upon during budgeting and contracting. Deliverables from consulting and services may be provided through online meetings or as text files attached to emails.

1.2 All our online courses include a description of the delivery period and how the service will be provided. Please check the information specified for each course. Course delivery may occur through live online streaming, prerecorded video lessons, or text format using the WIX course platform.

1.3 Please contact cebinelli.gcm@gmail.com in case of technical issues during the receipt of products generated from consulting or services, or for access to online courses.

1.4 Please contact cebinelli.gcm@gmail.com if you are not satisfied with the products generated from consulting and services, or the content and format of online courses, or if they do not meet your expectations.

2. Exchange Policy:

2.1 Consulting and services do not have an exchange policy.

2.2 Online courses do not have an exchange policy.

2.3 Please contact cebinelli.gcm@gmail.com if you are not satisfied with the products generated from consulting and services, or the content and format of online courses, or if they do not meet your expectations.

3. Return Policy:

3.1 Consulting and services do not have a return policy.

3.2 Online courses do not have a return policy.

3.3 Please contact cebinelli.gcm@gmail.com if you are not satisfied with the products generated from consulting and services, or the content and format of online courses, or if they do not meet your expectations.

4. Refund Policy:

4.1 In accordance with consumer rights, the deadline to request product cancellation or withdrawal is 7 business days from the purchase date. The refund amount will be deducted by the payment operator’s fees. The refund processing time is 7 days.

4.2 Refunds must be requested via email: cebinelli.gcm@gmail.com

5. Payment Methods: Credit card, bank slip (boleto), and Pix.

6. Consulting Scheduling Policy:

6.1 Consulting appointments will be scheduled according to the dates indicated by the client and the availability of our calendar.

6.2 Consultations canceled at least 24 hours in advance may be rescheduled.

7. Contact Information:

Cyto-flowing Education and Consulting
CNPJ: 51.998.330/0001-59
Rua Olavo Leite, 250 – 126B
Vila Andrade – São Paulo – SP
CEP: 05718320
(43) 99981-1087
cebinelli.gcm@gmail.com